The following information is provided as guidance. All product sales are subject to our terms and conditions (click here to read).

1) Payment  

Full payment is required before items are dispatched, unless agreed in writing. Payment can be made by debit or credit card, using the online payment system.  We use Stripe for our online payment system. Stripe provide a secure and safe way of making and accepting payment on the Internet. Stripe is certified to PCI Service Provider Level 1, which is the most stringent level of certification.  

We can also accept payment by PayPal, bank transfer or BACS. Please contact us to make arrangements for these payment methods.

Unless specified, Value Added Tax will not be included in any price and will be charged at the rate in force at the time of quotation.

2) Shipping

ASB First Aid Ltd can ship items across the United Kingdom. Pricing for shipping across Europe or the World is available on request.

Full payment is required before items are dispatched, unless agreed in writing.

Orders placed before 12 noon will be despatched on the same day, when possible. Where one or more items are not expected to be in stock within 7 days, we will contact you to discuss your shipping options and will keep you updated with progress.

When you receive the goods, it is your responsibility to inspect the goods and notify us within 3 working days of any faults or defects that are found.  When such goods are returned to us, they will be promptly repaired or replaced free of charge (see returns policy below). ASB First Aid Ltd reserves the right to refuse any claims made after 3 working days. This does not affect the Customer’s statutory rights.

3) Shipping charges

The following charges will apply:

Order Value                    Destination                                      Charges

Up to £74.99 + VAT         UK (ex Scottish Highlands)                 £4.99 + VAT

£75.00 + VAT                  UK (ex Scottish Highlands)                 FREE (on use of code FREE75 at the checkout)

Please contact us for pricing to other destinations.

4) Returns Policy

ASB First Aid Ltd are happy to offer a refund on any items returned to us within 14 days of delivery, providing the goods are returned in the original packaging and in a re-saleable condition. You will be required to meet the cost of the return shipping unless the goods were supplied to you incorrectly or in a defective condition.

Before returning any goods, please telephone, fax or email ASB First Aid Ltd to acquire authorisation.

On receipt of the returned goods, we will notify you by email and credit your account with the relevant amount as soon as possible (usually within 7 days).

ASB First Aid Ltd reserves the right to refuse the customer a credit or refund if the goods returned are not in a re-saleable condition.